Kathleen Cummings
About Kathleen Cummings
Kathleen Cummings is a Senior Customer Success Engineer at Trellix, where she has worked since 2018. She holds an Associate's Degree in Information Systems Cyber Security from Collin College and has a diverse work history in technical support and research roles.
Work at Trellix
Kathleen Cummings has been employed at Trellix as a Senior Customer Success Engineer since 2018. In this role, she engages with customers to ensure they derive maximum value from the company's products and services. Her position is hybrid, allowing her to work both remotely and on-site in Plano, Texas. Over the years, she has developed expertise in customer support and technical solutions, contributing to the overall success of the customer experience.
Previous Employment History
Prior to her current role at Trellix, Kathleen held various positions in the technology and customer service sectors. She worked as an Associate Technical Support Engineer at McAfee from 2018 to 2022, where she provided technical assistance and support to customers. Kathleen also served as a Criminal Records Researcher at backgroundchecks.com for two months in 2018 and as an HOA Research Specialist at LRES Corporation for two months in 2017. Additionally, she gained experience as a SOC Operations Analyst at Cyber Defense Labs from 2016 to 2017.
Education and Expertise
Kathleen Cummings earned an Associate's Degree in Information Systems Cyber Security from Collin College, graduating Magna Cum Laude on May 11, 2018. She studied there from 2014 to 2018. In addition to her technical education, she pursued a Bachelor of Arts in Theatre/Theater at Weber State University. Kathleen has also completed coursework at The University of New Mexico in General Studies.
Volunteer Experience
Kathleen has engaged in volunteer work, notably serving as a Hospice Volunteer at ASPEN MEDICAL SERVICES LTD from 2018 to 2020. This role involved providing support and care to patients and their families during challenging times. Her volunteer experience reflects her commitment to community service and her ability to work in compassionate environments.
Early Career Roles
In the early stages of her career, Kathleen held a position as a Cashier at Lowe's Home Improvement in 2012 for four months. She also completed an internship at Cyber Defense Labs from 2016 to 2017, where she gained foundational experience in cybersecurity operations. These roles contributed to her skill set and prepared her for her subsequent positions in the technology field.