Katie Lyons
About Katie Lyons
Katie Lyons serves as the Director of Customer Success at Trellix in Boston, Massachusetts, where she specializes in optimizing cybersecurity posture for customers. She has extensive experience in customer success roles across various companies, including Rapid7 and Acquia.
Current Role at Trellix
Katie Lyons serves as the Director of Customer Success at Trellix, a position she has held since 2022. In this role, she focuses on optimizing cybersecurity posture for customers, ensuring they derive maximum business value from the company's offerings. Her responsibilities include building and fostering customer relationships, which are essential for enhancing customer satisfaction and loyalty.
Previous Experience at Rapid7
Before joining Trellix, Katie Lyons worked at Rapid7 in various roles. She started as a Senior Manager of Enterprise Customer Success in 2022 for a brief period of four months. Following this, she held the position of Manager of Enterprise Customer Success from 2021 to 2022 for one year. Additionally, she served as a Senior Enterprise Customer Success Manager from 2018 to 2020 for two years, and as a Senior Enterprise Customer Success Manager - Team Lead for three months in 2020.
Career Background at Acquia
Katie Lyons has a notable history at Acquia, where she worked from 2015 to 2018. Initially, she was a Senior Customer Onboarding Manager for four months in 2015. She then progressed to the role of Manager of Customer Onboarding, serving for two years until 2018. Her time at Acquia contributed to her expertise in customer success and onboarding processes.
Educational Background
Katie Lyons studied Marketing at Bentley University, where she earned a Bachelor of Science degree. Additionally, she has attended Fairfield University, furthering her education in relevant fields. Her academic background supports her professional focus on customer success and cybersecurity.
Specialization in Customer Success
Katie Lyons specializes in customer success with a strong emphasis on cybersecurity. Her career reflects a commitment to optimizing customer experiences and enhancing business value through effective relationship management. This specialization positions her as a knowledgeable leader in the customer success domain.