Khalid Z.
About Khalid Z.
Khalid Z. is a Customer Success Manager with over eight years of experience in the SaaS industry, specializing in B2B customer success. He has held various roles in customer success and support across several companies, demonstrating a strong focus on customer satisfaction and relationship building.
Work at Trellix
Khalid Z. currently serves as a Customer Success Manager at Trellix, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and retention through effective relationship management and strategic planning. His responsibilities include overseeing the customer journey and ensuring that clients achieve their desired outcomes with Trellix's solutions.
Previous Experience in Customer Success
Before joining Trellix, Khalid Z. accumulated extensive experience in customer success roles across various organizations. He worked at Qmarkets from 2019 to 2021, where he managed customer relationships and supported innovation initiatives. His tenure at Datto, Inc. as a Sr. Partner Success Manager from 2021 to 2022 further solidified his expertise in the SaaS industry. Additionally, he held positions at Diligent Corporation and Forrester, where he focused on customer satisfaction and project management.
Education and Expertise
Khalid Z. holds a Bachelor of Arts in Sociology and Anthropology from Fairfield University, which he completed in 2011. He is currently pursuing a Master of Business Administration (MBA) at LSU Shreveport, expected to be completed in 2024. His educational background supports his expertise in strategic planning and relationship building within the B2B customer success landscape.
Background in Customer Support and Technical Roles
Khalid Z. has a diverse background that includes technical support and customer service roles. He worked at Diligent Corporation as a Senior Technical Support & Training Specialist from 2015 to 2017. His earlier experience includes positions at Vodafone as a Contracts Specialist and Audit Analyst, as well as a Laboratory Technician and Box Office Associate at Fairfield University. This varied experience contributes to his ability to manage complex projects and difficult customer interactions.
Professional Skills and Specializations
Khalid Z. specializes in customer success strategies that drive change and create value for clients. He is known for his ability to manage difficult customers and complex projects, leading to increased customer satisfaction and retention. With over eight years of experience in the SaaS industry, he emphasizes customer obsession and delivering exceptional results throughout the customer journey.