Mario L.
About Mario L.
Mario L. is a Technical Support Engineer with extensive experience in security operations and technical support roles across various companies in the UK and Spain. He holds a Bachelor's degree in Computer Networking and a Master's degree in Computer Security and Forensics from the University of Bedfordshire.
Work at Trellix
Mario L. currently serves as a Technical Support Engineer at Trellix, a position he has held since 2022. His role involves providing technical assistance and support to clients, ensuring effective resolution of issues. He operates from London, England, and utilizes his extensive experience in technical support to enhance client satisfaction.
Previous Employment Experience
Mario L. has a diverse background in technical support and network engineering. He worked at Satisnet as a Security Operations Center Analyst from 2019 to 2020, and at McAfee Enterprise as a Technical Support Engineer from 2021 to 2022. His experience also includes a role as a Technical Support Specialist at the Ministry of Science and Innovation of Spain in 2020, and as a Network System Engineer at Eworks Manager from 2014 to 2015. Additionally, he has held positions at Apple and Capita Managed IT Solutions.
Education and Expertise
Mario L. earned a Bachelor of Science with Honours in Computer Networking from the University of Bedfordshire, completing his studies from 2015 to 2018. He further pursued a Master of Science in Computer Security and Forensics at the same institution, graduating in 2019. His expertise includes using SIEM tools such as ELK Stack, Splunk, and IBM QRadar, as well as security tools like CrowdStrike and Darktrace.
Technical Skills and Tools
Mario L. possesses strong technical skills in security operations and support. He is proficient in handling ticket escalations and alert responses using platforms like ServiceNow and FreshDesk. His knowledge extends to utilizing various security tools for threat hunting and vulnerability management, including the Mitre Att&ck Framework. He also has excellent client-facing and presentation skills, which enhance communication in his technical support roles.
Language Proficiency
Mario L. is a native Spanish speaker and is fluent in English. This bilingual ability allows him to communicate effectively in diverse environments, facilitating better interactions with clients and colleagues across different regions.