Matthias Opp
About Matthias Opp
Matthias Opp is a Customer Success Manager at Trellix, with a background in IT support and management. He has over 15 years of experience in various roles at companies such as McAfee, NetApp, and CEMA AG.
Work at Trellix
Matthias Opp has been serving as a Customer Success Manager at Trellix since 2022. In this role, he focuses on ensuring customer satisfaction and fostering strong relationships with clients. His responsibilities include providing proactive customer support and managing escalations effectively. Based in München, Bayern, he leverages his extensive experience in customer service to enhance the overall customer experience.
Previous Experience at McAfee
Before joining Trellix, Matthias Opp worked at McAfee as a Support Account Manager from 2016 to 2021. During his five years in this position, he was based in München, Bayern. His role involved managing customer accounts and providing support to ensure client needs were met effectively.
Experience at NetApp
Matthias Opp served as an Escalation Manager at NetApp from 2014 to 2016. His two-year tenure in Hamburg involved handling escalated customer issues and ensuring timely resolutions. This role contributed to his expertise in crisis management and conflict prevention.
Career at CEMA AG
From 2011 to 2014, Matthias Opp worked as an IT Consultant at CEMA AG in Hamburg. Over three years, he provided IT solutions and support to clients, enhancing his skills in customer service and technical support.
Role at COMPAREX AG
Matthias Opp began his career as a System Support Engineer at COMPAREX AG, where he worked from 2006 to 2010 in Berlin. His four years in this role laid the foundation for his technical expertise and customer support skills.