Mike Gardner, Cissp
About Mike Gardner, Cissp
Mike Gardner is a Customer Success Manager with extensive experience in the technology sector, currently working at Trellix since 2022 and previously at McAfee for 11 years. He holds a Bachelor of Business Administration and certifications in CISSP and CCNA, demonstrating his expertise in customer success, information security, and networking.
Current Role at Trellix
Mike Gardner serves as a Customer Success Manager at Trellix, a position he has held since 2022. In this role, he focuses on driving customer product adoption and renewals, ensuring that clients derive maximum value from their investments. His responsibilities include acting as a trusted advisor for executives and management, providing strategic guidance and support to enhance customer satisfaction and engagement.
Work at McAfee
Mike Gardner has a significant tenure at McAfee, where he worked as a Customer Success Manager - Federal since 2021. Prior to this role, he served as a Support Account Manager from 2010 to 2021. His experience at McAfee spans over a decade, during which he specialized in customer success and support, contributing to the overall satisfaction and retention of clients.
Education and Expertise
Mike Gardner holds a Bachelor of Business Administration (BBA) in Business Management and Organizational Development from the University of Mount Olive, which he completed from 2003 to 2007. Additionally, he possesses an Associate Degree in Business Computer Programming from Pitt Community College, earned between 1993 and 1996. His educational background supports his proficiency in both business management and technology.
Certifications and Skills
Mike Gardner holds several professional certifications, including the Certified Information Systems Security Professional (CISSP) and the Certified CISCO Network Associate (CCNA). These certifications demonstrate his expertise in information security and networking, enhancing his ability to support clients effectively in technical environments.
Previous Experience
Before his current roles, Mike Gardner worked at NACCO Materials Handling Group as an Infrastructure Technical Specialist from 2000 to 2010. His diverse experience in technical support and customer success roles has equipped him with a comprehensive understanding of client needs and the technical aspects of product implementation.