Nick Smith
About Nick Smith
Nick Smith is a Customer Success Manager with extensive experience in client service roles across various industries, including telecommunications and financial services. He has held positions at notable companies such as AT&T, McAfee, and BT, and currently works at Trellix, where he focuses on customer retention and growth opportunities.
Work at Trellix
Nick Smith has been employed at Trellix as a Customer Success Manager since 2022. In this role, he focuses on enhancing customer satisfaction and retention. He leverages his extensive experience in customer success to create and execute strategies that support renewal and growth opportunities for clients.
Previous Experience in Customer Success
Prior to his current position, Nick Smith worked at McAfee as a Customer Success Manager for nine months in 2021 to 2022. He also held significant roles at BT, including Client Service Director for a Global Manufacturing Company from 2016 to 2019 and Client Success Director from 2019 to 2020. His tenure at BT Global Financial Services as Client Service Director lasted from 2012 to 2016.
Career Background
Nick Smith's career began at AT&T, where he served as Customer Team Manager from 1995 to 1998. He later transitioned to SITA/Equant as Customer Operations Manager from 1998 to 2000. Following that, he spent 12 years at BT Radianz as Head of Client Service Management for EMEA and APAC, focusing on banks and financial institutions.
Education and Expertise
Nick Smith studied at St Andrews - High School for Boys from 1986 to 1989. He utilizes analytical skills to make informed decisions based on data, which supports his ability to deliver solutions to complex business challenges. His expertise spans multiple verticals, allowing him to understand diverse business needs.
Achievements in Customer Service
Throughout his career, Nick Smith has been recognized for his ability to challenge the status quo and drive service improvements. He has successfully partnered with global companies, focusing on customer retention and identifying growth opportunities. His track record includes delivering innovative solutions for both small and large corporations.