Ninad Pandit
About Ninad Pandit
Ninad Pandit serves as the Senior Manager of Customer Success and Technical Account Management for the ANZ and South Korea regions at Trellix, a position he has held since 2022. He has extensive experience in customer success roles across various companies, including Citrix, Sage, McAfee Enterprise, and Lenovo.
Work at Trellix
Ninad Pandit has been employed at Trellix since 2022, serving as the Senior Manager for Customer Success and Technical Account Management for the ANZ and South Korea regions. In this role, he is responsible for leading the strategic direction and operational execution of the Customer Outcome Assurance organization. His focus is on enhancing customer satisfaction and ensuring successful outcomes for clients within these specific markets.
Previous Experience in Customer Success
Before joining Trellix, Ninad Pandit held several positions in customer success management. He worked at Citrix from 2014 to 2017 as a Senior Customer Success Manager for the APAC region. Following this, he served as the Manager of Customer Success and Renewals at Sage from 2017 to 2021. He also worked as a Senior Manager for Customer Success at McAfee Enterprise for a brief period in 2021-2022.
Background in Service Management
Ninad Pandit began his career in service management at Lenovo, where he worked as a Service Manager from 2011 to 2013 in Sydney, Australia. This role provided him with foundational experience in managing customer relationships and service delivery, which he later applied in his customer success roles.
Focus on Customer Lifecycle Optimization
In his current role at Trellix, Ninad Pandit emphasizes optimizing the end-to-end customer life cycle. He utilizes data-driven insights to enhance customer return on investment (ROI), ensuring that clients achieve their desired outcomes and derive maximum value from the services provided.