Paola Chadwell
About Paola Chadwell
Paola Chadwell serves as the Vice President of Customer Success at Trellix, bringing over 19 years of experience in customer satisfaction and operational efficiencies. Her previous roles include senior positions at Rapid7, Acquia, and e-Dialog.
Work at Trellix
Paola Chadwell has been serving as the Vice President of Customer Success at Trellix since 2022. In this role, she focuses on enhancing customer satisfaction and operational efficiency. Her leadership is aimed at aligning customer success strategies with organizational goals, ensuring that clients receive optimal support and service.
Previous Experience at Rapid7
Prior to her current position, Paola Chadwell held multiple roles at Rapid7. She worked as the Senior Director of Customer Success Management-Enterprise from 2020 to 2022. Additionally, she served as the Vice President of Customer Success for a period of 10 months in 2021. Her tenure at Rapid7 contributed to her extensive expertise in customer success management.
Career Background
Paola Chadwell has over 19 years of experience in customer success and operational management. Her career includes positions at various organizations, such as Acquia, where she was the Director of Customer Onboarding from 2013 to 2018, and e-Dialog, where she served as the Director of Client Services from 2009 to 2013. She has also worked in account management roles at Staples and Mercury Media.
Education and Expertise
Paola Chadwell earned a Bachelor of Science degree in Organizational Communication from the University of Central Florida, where she studied from 2000 to 2003. Her educational background supports her expertise in driving customer satisfaction and operational efficiencies across her various roles in the industry.
Leadership and Skills
Paola Chadwell is recognized for her decisive leadership and commitment to achieving organizational objectives. She is known for her teamwork orientation, excellent time management, and organizational skills. Her ability to ensure excellence in operations and service management has been a significant factor in her career success.