Rick Leigh
About Rick Leigh
Rick Leigh is a Senior Manager and Technical Support Engineer at Trellix, where he has worked since 2008. With over 25 years of experience in support center operations, he specializes in enhancing performance and reducing costs through effective process creation.
Work at Trellix
Rick Leigh has been employed at Trellix since 2008, serving as the Senior Manager of Technical Support Engineering. In this role, he is responsible for overseeing technical support operations and ensuring high performance within the support team. His tenure at Trellix spans 16 years, during which he has contributed to the development and implementation of strategies that align with the company's objectives. He operates from the Plano, TX office.
Previous Experience at Yum! Brands
Before joining Trellix, Rick Leigh worked at Yum! Brands for 22 years, from 1984 to 2006. He held the position of Senior Group Leader at the Pizza Hut Support Center, where he managed support operations and contributed to the enhancement of customer service processes. His extensive experience at Yum! Brands provided him with a solid foundation in support center management.
Education and Expertise
Rick Leigh studied at Wichita State University, where he earned a Bachelor of Business Administration (BBA) degree with a focus on Business Administration and Management. His educational background complements his professional experience, equipping him with the knowledge to effectively manage technical support operations and implement strategic initiatives.
Technical Skills and Specializations
Rick Leigh specializes in creating processes that improve operational performance while minimizing time and labor costs. He is proficient in working with high-performance teams and has expertise in technical support centers and call center technologies. Additionally, he is adept at customer care problem management systems, which enhances his ability to address customer needs effectively.
Industry Experience
With over 25 years of experience in support center and help desk operations, Rick Leigh has developed a comprehensive understanding of the industry. His experience spans various roles and responsibilities, allowing him to identify strategic benefits and deliver on both short-term and long-term company goals.