Roman Carreon
About Roman Carreon
Roman Carreon is a Senior Technical Support Engineer currently working at Trellix and has extensive experience in technical support and account management in the technology sector, including roles at McAfee and VMware.
Work at Trellix
Roman Carreon has been employed at Trellix as a Senior Technical Support Engineer since 2022. In this role, he provides advanced technical support and guidance to clients, leveraging his extensive experience in the field. His work focuses on addressing complex technical issues and ensuring customer satisfaction.
Experience at McAfee
Since 2017, Roman Carreon has worked at McAfee as a SIEM Advanced Technical Support Engineer. In this position, he specializes in security information and event management, providing critical support to clients. His role involves troubleshooting and resolving technical issues related to security systems.
Previous Role at VMware
Roman Carreon worked at VMware from 2013 to 2016 as an Inside Account Executive. During his tenure, he was responsible for managing client accounts and providing support for VMware's products and services. His work contributed to the strategic design and deployment of various initiatives.
Background in Technical Support
Roman Carreon has a background in technical support, having served as a Lead Development Representative at Harte Hanks from 2011 to 2013. In this role, he developed skills in customer engagement and support, which he has applied throughout his career in technical roles.
Education and Expertise
Roman Carreon studied at Dallas College, where he earned an Associate's degree in Biology from 2005 to 2008. His educational background complements his expertise in strategic design and deployment of Data Center, Security, End Point, and Cloud initiatives.