Sam Chandy
About Sam Chandy
Sam Chandy serves as the Manager of Customer Success for North America Enterprise at Trellix, a position he has held since 2023. With extensive experience in customer success management across several companies, he has developed strategies that significantly improved customer retention and sales processes.
Work at Trellix
Sam Chandy serves as the Manager of Customer Success for North America Enterprise at Trellix, a position held since 2023. In this role, he focuses on enhancing customer satisfaction and driving success for enterprise clients. His responsibilities include overseeing customer success initiatives and ensuring that clients achieve their desired outcomes with Trellix's solutions.
Previous Experience in Customer Success
Prior to joining Trellix, Sam Chandy held several managerial roles in customer success across various companies. He worked at Vanta as Manager of Customer Success for eight months in 2022. Before that, he spent nine months at Datto, Inc. in multiple roles, including Sr. Customer Success Manager and Manager of Customer Success. His experience also includes a brief tenure as Enterprise Success Manager at Autotask Corporation in 2017.
Sales Management Background
Sam Chandy has a solid background in sales management, having worked as a Sales Manager at T-Mobile from 2011 to 2016. During this period, he managed a multi-unit team and was responsible for driving sales performance. He also served as Sales Director at Chatterspot for eight months in 2016, where he contributed to sales strategy and client engagement.
Education and Expertise
Sam Chandy studied at Texas Woman's University, where he focused on Nutrition Sciences and earned a degree in Nutrition in Business & Industry, with a minor in Business Administration. He also attended the University of Houston, where he studied Nutrition and Business Administration. His educational background supports his expertise in customer success and sales management.
Achievements in Customer Success
In his career, Sam Chandy has implemented strategies that significantly improved customer success metrics. He developed a strategic mindset that boosted the attach rate to 15% and utilized the MEDDPICC strategy to enhance sales processes. Additionally, he achieved an increase in Customer Retention Rate from 65% to 76% within six months, demonstrating his effectiveness in driving customer loyalty.