Scott Richardson
About Scott Richardson
Scott Richardson is a Cloud Solutions Engineer with extensive experience in technical support and systems engineering, currently working at Trellix since 2022. He has held various roles in notable companies, including Eagle Investment Systems and Venyu, and possesses expertise in enterprise applications and cloud operations.
Work at Trellix
Scott Richardson has been employed at Trellix as a Cloud Solutions Engineer since 2022. In this role, he engages in FedRAMP and commercial Global SaaS AWS Cloud Alert Monitoring SRE Operations. He collaborates with various teams, including Sales, Marketing, Development, and QA, to document product improvement enhancements. His responsibilities include providing on-call technical support 24x7x365, ensuring continuous service availability.
Previous Experience
Prior to joining Trellix, Scott Richardson held several positions in the technology sector. He worked as a Senior Site Reliability & Escalation Engineer at Eagle Investment Systems from 2016 to 2019. He also served as a Server Deployment Engineer at Tyler Technologies from 2020 to 2021. His earlier roles include positions at SimpliVity Corporation, Collabera, Intronis, Iron Mountain Digital, and Venyu, where he focused on technical support and systems engineering.
Education and Expertise
Scott Richardson studied Electronic Engineering at Wentworth Institute of Technology, where he earned an Associate of Applied Science (AAS) degree in Electronic Engineering Technology from 1979 to 1984. He also completed his high school education at Natick High School, graduating with a diploma in 1979. His expertise includes performance tuning, configuration, capacity planning, conversions, upgrades, migrations, and interfaces.
Technical Skills and Contributions
Scott Richardson specializes in triaging and troubleshooting enterprise applications and databases across VMware, Unix/Linux, and Windows Server platforms in large private cloud environments. He develops and implements business continuity best practices and documents disaster recovery tests and plans. Additionally, he mentors and trains junior technical support engineers, contributing to team development and knowledge sharing.
Commitment to Continuous Improvement
In his various roles, Scott Richardson has demonstrated a commitment to continuous improvement by documenting defects and writing knowledge base articles to enhance processes and procedures. He is comfortable collaborating with senior management, third-party channel partners, application and platform vendors, and service providers to identify, reproduce, and document defect-problem issues.