Shawn E.
About Shawn E.
Shawn E. serves as the Director of Technology, Service Management at Trellix, where he has worked since 2021. With over 25 years of experience in IT service operations across various industries, he specializes in strategic technology planning and project management.
Work at Trellix
Shawn E. has served as the Director of Technology, Service Management at Trellix since 2021. In this role, he is responsible for directing the development and establishment of IT service operations best practices within a cybersecurity context. His leadership encompasses overseeing IT service delivery functions for a Global Operations Center, Enterprise Service Desk, Service Management, Workplace Automation, and Client Services teams. He leads a team of six managers and manages over 80 direct reports and contractors, ensuring effective service delivery across the organization.
Previous Experience
Before joining Trellix, Shawn E. held several significant positions in the IT service management field. He worked at McAfee as Director of Technology, Service Management from 2012 to 2021, where he contributed to IT service operations for nine years. Prior to that, he was a Senior Manager, IT Consultant at ABeam Consulting from 2009 to 2012 and served as Service Delivery Manager at HP from 2006 to 2009. His extensive experience spans over 25 years across various industries, including cybersecurity, financial services, and manufacturing.
Education and Expertise
Shawn E. earned a Bachelor of Science degree in Business Administration from the University of Colorado Boulder. His educational background supports his extensive expertise in strategic technology planning, operations analysis, and project management methodologies. He has developed a strong foundation in IT service operations, which he applies in his current role and throughout his career.
Leadership and Team Development
In his current position, Shawn E. emphasizes leadership and team development. He coaches and mentors team members to help them exceed their professional development goals. His approach fosters a collaborative environment where team members can thrive and contribute effectively to IT service delivery. Additionally, he collaborates with vendors to align technology solutions with organizational needs, enhancing system architectures and operational efficiency.
IT Strategy and Governance
Shawn E. provides executive leadership in defining IT strategy and establishing key performance indicators (KPIs) for the organization. He identifies future technology needs to drive improvements across all business units. His role includes tracking and reporting IT governance metrics to the Chief Information Officer (CIO) during monthly IT Operations reviews, ensuring alignment with organizational objectives and accountability in IT service management.