Steve Borthwick
About Steve Borthwick
Steve Borthwick serves as the Senior Director of EMEA Customer Success at Trellix, a position he has held since 2022. With extensive experience in customer service and support, he previously worked at Microsoft and McAfee, leading teams across various countries and emphasizing customer satisfaction.
Work at Trellix
Steve Borthwick has been serving as the Senior Director of EMEA Customer Success at Trellix since 2022. In this role, he is responsible for overseeing customer success initiatives across the EMEA region from Aylesbury, England. His focus includes enhancing customer satisfaction and achieving comprehensive results through effective leadership.
Previous Experience at Microsoft
Prior to his current role, Steve Borthwick worked at Microsoft for 17 years, from 2001 to 2018. He held the position of Director of EMEA Azure & Identity Technical Support within the Customer Service & Support division. His tenure at Microsoft also included a role as Support Manager in Microsoft Business Solutions from 1998 to 2001.
Current Role at McAfee
Steve Borthwick has been with McAfee as the Senior Director of EMEA Customer Success since 2019. His responsibilities include leading customer success strategies and ensuring that customer needs are met effectively across the EMEA region, also based in Aylesbury.
Education and Expertise
Steve Borthwick studied Maths, Accountancy, and ACCA from 1989 to 1994. His educational background complements his strong business acumen and understanding of customers' Information System goals, which he applies in his leadership roles.
Leadership and Management Skills
Steve Borthwick has demonstrated leadership capabilities by managing organizations of over 300 people across various countries and cultures. He utilizes his strengths as a maximizer, activator, and communicator to address significant challenges and improve customer satisfaction through direct leadership and innovative approaches.