Susan Hannan
About Susan Hannan
Susan Hannan serves as a Customer Success Manager for EMEA Enterprise Accounts at Trellix, having previously held roles at Dell EMC and FireEye, Inc. She holds multiple degrees in Computer Science and Technical Writing from various institutions in Ireland.
Current Role at Trellix
Susan Hannan serves as the Customer Success Manager for EMEA Enterprise Accounts at Trellix. She has held this position since 2022, contributing to customer engagement and satisfaction in the EMEA region. Her role involves ensuring that enterprise clients receive the necessary support and resources to maximize their use of Trellix's products and services.
Previous Experience at Dell EMC
Prior to her current role, Susan worked at Dell EMC as a Senior Associate vArchitect (Presales Systems Engineer) from 2006 to 2018. During her 12 years at Dell EMC, she operated in the Edmonton, Canada Area, where she focused on presales engineering and technical support for clients.
Experience at FireEye, Inc.
Susan was a Customer Success Manager at FireEye, Inc. from 2018 to 2022. In this role, she was responsible for managing customer relationships and ensuring the successful implementation of FireEye's cybersecurity solutions over a four-year period.
Educational Background in Computer Science
Susan Hannan studied Computer Science at the Limerick Institute of Technology, where she earned a Bachelor of Science in Software Development from 1998 to 2003. She further advanced her education by obtaining a Master of Science in Software Development for Computer Networks from University College Cork between 2003 and 2004.
Graduate Studies in Technical Writing
In addition to her technical education, Susan completed a Graduate Certificate in Technical Writing at the University of Limerick from 2014 to 2015. This program enhanced her skills in creating clear and effective documentation, which complements her technical background.