Susanne Robert
About Susanne Robert
Susanne Robert is a Senior Customer Success Manager with a background in account management and customer success. She has worked at Trellix and Easynet Global Services, and holds a Diplom Kauffrau from Technische Universität Berlin.
Current Role at Trellix
Susanne Robert currently serves as a Senior Customer Success Manager at Trellix. She has been in this position since 2023. In her role, she focuses on enhancing customer satisfaction and ensuring successful product adoption among clients. Her expertise in customer success strategies contributes to the overall growth and retention of Trellix's customer base.
Previous Experience at Trellix
Prior to her current role, Susanne worked at Trellix as a Customer Success Manager for 11 months in 2022. During this time, she was responsible for managing customer relationships and supporting clients in achieving their goals with Trellix's products. Her efforts helped lay the groundwork for her current position.
Experience at Easynet Global Services
Susanne Robert worked at Easynet Global Services as a Senior Account Manager from 2002 to 2013, a tenure of 11 years. In this role, she managed key accounts and developed strategies to meet client needs. Her long-term experience in account management equipped her with valuable skills in customer relations and service delivery.
Education and Qualifications
Susanne studied at Technische Universität Berlin, where she achieved a Diplom Kauffrau. This educational background provided her with a strong foundation in business management and customer relations, which she has applied throughout her career in various roles.