Sylvia Kalluvilayil
About Sylvia Kalluvilayil
Sylvia Kalluvilayil serves as the Director of Customer Success at Trellix, bringing extensive experience from her previous roles at McAfee and VCE. She holds an MBA from The University of Texas at Dallas and a BBA from Texas A&M University, with expertise in workforce planning, team leadership, and customer advocacy.
Current Role at Trellix
Sylvia Kalluvilayil serves as the Director of Customer Success at Trellix, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful outcomes for clients. Her leadership in customer success aims to foster strong relationships and drive customer engagement.
Previous Experience at Trellix
Prior to her current role, Sylvia worked at Trellix as a Senior Manager of Customer Success for 11 months in 2022. During this time, she contributed to the development and execution of strategies aimed at improving customer experiences and outcomes.
Career at McAfee
Sylvia Kalluvilayil spent a significant portion of her career at McAfee, where she held multiple positions. She served as Manager of Customer Success from 2019 to 2022, and before that, she was a Technical Support Manager in various capacities from 2016 to 2019. Her roles included managing enterprise support and web protection services, contributing to customer satisfaction and technical support.
Educational Background
Sylvia holds a Master of Business Administration (MBA) with a concentration in Management from The University of Texas at Dallas. She also earned a Bachelor of Business Administration (BBA) in Information and Operations Management from Texas A&M University. Her educational background supports her expertise in customer success and strategic planning.
Expertise and Skills
Sylvia Kalluvilayil possesses expertise in workforce planning, team leadership, and development. She is recognized for her skills in strategic planning, new systems implementation, and continuous quality improvement. Her strong history of customer advocacy and strategic account development spans diverse industries, making her a skilled communicator and leader.