Claire Malik
About Claire Malik
Claire Malik is a Customer Success Manager with extensive experience in client relations and operations. She has held various roles in companies such as Extole, Gong, and WeWork, and has a background in Business Administration and Interior Design.
Current Role at Tremendous
Claire Malik serves as a Customer Success Manager at Tremendous, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful adoption of the company's services. Her experience in customer success allows her to effectively address client needs and foster long-term relationships.
Previous Experience at Extole
Claire Malik worked at Extole in various capacities from 2012 to 2017. She began as a Technical Launch Manager, progressing to Senior Client Success Manager, Director of Customer Operations, and finally serving as Client Success Manager. Her tenure at Extole spanned five years, during which she developed expertise in client relations and operational management.
Experience at Gong
At Gong, Claire Malik held multiple roles from 2020 to 2023. She started as an Enterprise Customer Success Manager and advanced to Senior Enterprise Customer Success Manager and Enterprise Customer Success Team Lead. Her experience at Gong contributed to her skills in managing enterprise-level client accounts and leading customer success initiatives.
Education and Qualifications
Claire Malik has a diverse educational background. She earned a Bachelor of Science in Business Administration with a focus on Integrated Marketing from San Diego State University, completing her studies in 2010. She later pursued an Associate of Science in Interior Design at Cañada College, graduating in 2023. Additionally, she completed a Leadership Principles Certification from Harvard Business School Online in 2022.
Career Development and Skills
Throughout her career, Claire Malik has developed a strong foundation in customer success and marketing. She has worked in various roles that emphasize client engagement and operational efficiency. Her experience across different organizations, including WeWork and Narvar, has equipped her with skills in account management, strategic planning, and team leadership.