Ken Hanke
About Ken Hanke
Ken Hanke serves as the Lead Technical Support Analyst at Trex Company in Fernley, Nevada, where he has worked since 2021. He possesses a background in technical support and customer engineering, complemented by a hobby in web development.
Work at Trex Company
Ken Hanke has been serving as the Lead Technical Support Analyst at Trex Company since 2021. In this role, he is responsible for managing user accounts, which includes overseeing rights, security, and system groups to ensure secure access to company resources. He acts as the main point of contact for onsite issues in a 24x7x365 manufacturing environment, playing a critical role in maintaining operational continuity. Additionally, he trains new employees on the Trex network and hardware, facilitating onboarding and knowledge transfer.
Previous Experience at NCR Corporation
Before joining Trex Company, Ken Hanke worked at NCR Corporation as a Senior Customer Engineer II from 2019 to 2021. During his two years at NCR, he gained valuable experience in technical support and customer service, contributing to his skill set in managing technical issues and customer interactions.
Experience at IGT and No-IP
Ken Hanke has a background in technical support roles at IGT and No-IP. He worked as a Service Desk Technician at IGT for 10 months in 2018-2019. Prior to that, he spent four years at No-IP as a Technical Support representative from 2014 to 2018. These positions helped him develop a strong foundation in customer support and technical troubleshooting.
Education and Expertise
Ken Hanke studied at Truckee Meadows Community College from 2015 to 2022, completing a seven-year educational journey. His studies have equipped him with the knowledge and skills necessary for his technical support roles. In addition to his professional experience, he has a hobby in web development, showcasing a diverse skill set beyond his formal responsibilities.