Sara Alvarez
About Sara Alvarez
Sara Alvarez is an Operations Leader with a strong background in environmental engineering and process optimization. She has held various roles in customer service and process management across multiple organizations in Medellín, Colombia.
Work at Tributi
Sara Alvarez serves as the Operations Leader at Tributi since 2022. In this role, she has implemented process optimization strategies that enhanced customer service efficiency. She leads a team dedicated to customer service excellence, contributing to the company's growth and customer satisfaction. Additionally, she has developed key performance indicators to monitor and improve operational processes, showcasing her commitment to operational effectiveness.
Previous Experience in Customer Service Operations
Prior to her current role, Sara Alvarez worked at Rappi as a Customer Service Operations Manager from 2021 to 2022. She also held the position of Operations Analyst - Customer Service at Rappi from 2020 to 2021. Her experience in these roles has equipped her with a strong foundation in customer service management and operational efficiency.
Education and Expertise
Sara Alvarez has an extensive educational background in engineering. She studied at Universidad EAFIT, where she earned her degree in Ingeniería de Procesos and completed a Master's in Engineering from 2020 to 2022. She also achieved a specialization in Sustainable Management of Industrial Processes in 2019. Additionally, she obtained a Master's in Environmental Management from Universidad de Alcalá in 2019. Her education provides her with a strong foundation in both process engineering and environmental sustainability.
Background in Environmental Engineering
Sara Alvarez has a strong background in environmental engineering, which informs her approach to sustainable process management. She has worked on various research projects related to environmental issues, including wastewater treatment and plastic reuse during her time at Universidad EAFIT. This background enhances her ability to integrate sustainability into operational processes.
Professional Development and Research
Throughout her career, Sara Alvarez has engaged in various research roles at Universidad EAFIT. She worked as a research student in the Master's program from 2020 to 2022 and contributed to projects focused on wastewater treatment and plastic reuse in 2016 and 2017. These experiences have enriched her understanding of engineering principles and their application in real-world scenarios.