Melchizedek Fernandez
About Melchizedek Fernandez
Melchizedek Fernandez is an IT Service Desk Manager at Tricon Residential, where he has worked since 2018. He has a background in IT support and system security, with experience at various organizations including the Polynesian Cultural Center and HSBC.
Work at Tricon Residential
Melchizedek Fernandez has been serving as the IT Service Desk Manager at Tricon Residential since 2021. In this role, he focuses on managing IT system security, conducting system health checks, and monitoring system performance. His tenure at Tricon Residential has allowed him to build a reputation for enhancing operational efficiency and increasing productivity through the introduction of new software and technical processes.
Previous Experience in IT Support
Prior to his current role, Fernandez worked as an IT Support Analyst at The Children's Clinic from 2016 to 2018. He was responsible for managing network setup and configuration, as well as overseeing annual server and system maintenance. Before that, he served as a Software/Hardware Support Assistant at the Polynesian Cultural Center from 2013 to 2016, where he gained valuable experience in IT support.
Background in Customer Service
Fernandez began his career in customer service as a Customer Service Representative at TELUS International Philippines from 2006 to 2007. He later worked as a Process Executive at HSBC from 2008 to 2013. These positions provided him with foundational skills in customer interaction and process management, which he has applied throughout his IT career.
Education and Expertise
Fernandez earned his Bachelor's degree in Information Technology with a minor in Information Systems from Brigham Young University–Hawaii, studying from 2013 to 2016. His educational background has equipped him with the knowledge necessary to implement improvements in IT systems and security, as well as to research industry trends related to security breaches.
Achievements in IT Management
Throughout his career, Fernandez has demonstrated proven success in managing IT system security and implementing policies to minimize susceptibility to digital and physical threats. He is known for transferring knowledge and encouraging the application of industry best practices, which has contributed to the operational efficiency of the organizations he has worked for.