James Jenkins
About James Jenkins
James Jenkins is a Customer Support Manager at Trint, where he has worked since 2018. He has previous experience in customer support roles at Firebox.com and Concep, and holds a Bachelor's degree in Film/Cinema/Video Studies from Solent University.
Work at Trint
James Jenkins has been serving as the Customer Support Manager at Trint since 2018. In this role, he is responsible for overseeing customer support operations and ensuring high levels of customer satisfaction. His experience in managing customer inquiries and resolving issues contributes to the overall effectiveness of the support team. Jenkins has been instrumental in implementing strategies that enhance the customer experience at Trint, a company known for its innovative transcription services.
Previous Experience at Concep
Before joining Trint, James Jenkins worked at Concep as the Global Client Support Manager from 2017 to 2018. Based in London, he managed client support initiatives on a global scale. His role involved coordinating with various teams to ensure that client needs were met effectively. This position allowed him to develop skills in client relationship management and support strategy.
Career at Firebox.com
James Jenkins had a significant tenure at Firebox.com, where he held multiple roles from 2012 to 2017. He started as a Customer Service Agent and progressed to Head of Customer Service. During his time there, he also served as a Customer Service Team Leader. His experience at Firebox.com provided him with a comprehensive understanding of customer service operations and team management.
Education and Expertise
James Jenkins earned a Bachelor's degree in Film/Cinema/Video Studies from Solent University, where he studied from 2008 to 2011. This educational background has equipped him with analytical and communication skills that are beneficial in his customer support roles. His expertise in managing customer interactions is supported by his academic training.