Nina D.
About Nina D.
Nina D. is a CX Specialist with a diverse background in customer service, sales, and marketing. She has worked for notable companies such as Scotiabank, Calvin Klein, and Uber, and holds an Honours Bachelor of Arts from the University of Toronto.
Current Role at Trint
Nina D. has been employed at Trint as a CX Specialist since 2020. In this role, she focuses on enhancing customer experience and ensuring client satisfaction. Her responsibilities include addressing customer inquiries, providing support, and implementing strategies to improve service delivery. Nina's work contributes to Trint's goal of providing high-quality transcription services.
Previous Experience at Scotiabank
Nina D. worked at Scotiabank as a Customer Service Representative from 2018 to 2019. During her nine-month tenure, she was responsible for assisting customers with their banking needs, resolving issues, and providing information about financial products. This role helped her develop strong communication and problem-solving skills.
Experience at Calvin Klein
Nina D. served as a Sales Lead at Calvin Klein from 2015 to 2021 in the Toronto, Canada Area. Over her six years in this position, she managed sales operations, trained staff, and ensured a high level of customer service. Her experience in retail contributed to her understanding of consumer behavior and sales strategies.
Marketing Assistant Role at ACCO Brands
In 2020, Nina D. worked as a Marketing Assistant at ACCO Brands for one month. In this role, she supported marketing initiatives and assisted in the development of promotional materials. This experience provided her with insights into marketing strategies and brand management.
Education at University of Toronto
Nina D. studied at the University of Toronto, where she earned an Honours Bachelor of Arts degree from 2014 to 2018. Her education provided her with a solid foundation in critical thinking and communication, which she applies in her professional roles.
Onboarding Account Specialist at Uber
Nina D. worked as an Onboarding Account Specialist at Uber for nine months in 2019. In this role, she facilitated the onboarding process for new accounts, ensuring a smooth transition for users. This position enhanced her skills in account management and customer engagement.