Maggie Gibson
About Maggie Gibson
Maggie Gibson is a Customer Success Manager with a strong background in the A/E/C industry and start-up sector. She specializes in problem-solving and strategic solutions, leveraging her expertise in influencer and social media marketing to enhance customer engagement.
Work at Triple Whale
Maggie Gibson serves as a Customer Success Manager at Triple Whale, a position she has held since 2022. In this role, she focuses on enhancing customer engagement and satisfaction through strategic solutions. Her responsibilities include collaborating with cross-functional teams to ensure customer needs are met effectively. Maggie's experience in fast-paced environments allows her to thrive in this role, where she utilizes her problem-solving skills to address customer challenges.
Previous Experience in Customer Success
Before joining Triple Whale, Maggie Gibson worked as a Customer Success Specialist at Rapchat from 2017 to 2019. In this position, she developed her skills in customer engagement and support, contributing to the overall success of the company. Her earlier role as a Social Media Marketing Intern at Rapchat in 2017 provided her with foundational knowledge in social media strategies, which she later applied in her customer success efforts.
Background in Marketing Management
Maggie Gibson has a strong background in marketing management, having served as the Marketing Manager at TRIAD Architects from 2019 to 2022. In this role, she was responsible for developing marketing strategies that aligned with the company's goals. Her experience in the architecture, engineering, and construction (A/E/C) industry has equipped her with insights that enhance her approach to customer success and marketing.
Education and Expertise
Maggie Gibson earned her Bachelor of Science in Health Services Administration with a minor in Business Administration from Ohio University, completing her studies from 2012 to 2016. Her educational background provides her with a solid foundation in both health services and business principles. She possesses expertise in influencer marketing and social media marketing, which she leverages to improve customer engagement and satisfaction.
Skills in Problem-Solving and Strategy Development
Maggie Gibson is recognized for her problem-solving abilities and strategic thinking. She has a keen eye for identifying issues and developing tailored strategies to meet customer needs. Her experience in diverse environments, including start-ups and established industries, informs her approach to customer success. She enjoys working in collaborative settings, engaging with cross-functional teams to exceed customer expectations.