Rob Haber
About Rob Haber
Rob Haber serves as the VP of Customer Success at Triple Whale, where he has worked since 2024. He has extensive experience in building customer-facing teams at tech startups and has held various leadership roles in customer success across multiple companies.
Work at Triple Whale
Rob Haber serves as the Vice President of Customer Success at Triple Whale, a position he has held since 2024. In this role, he focuses on enhancing customer satisfaction and retention, leveraging his extensive experience in customer success management. His remote work setup allows him to engage with clients and team members effectively, ensuring that the company's customer success initiatives align with its growth objectives.
Previous Experience in Customer Success
Before joining Triple Whale, Rob Haber held the position of Vice President of Customer Success at Aspire from 2023 to 2024. His career also includes significant roles at Contently Inc., where he served as Director of Customer Success from 2014 to 2018 and as Senior Account Director from 2013 to 2014. Additionally, he worked at Attentive as VP of Client Strategy from 2020 to 2023 and at Splash as Senior Director of Customer Success from 2018 to 2020.
Education and Expertise
Rob Haber earned a Bachelor of Arts degree in Creative Writing from Franklin & Marshall College, where he studied from 2001 to 2005. His educational background complements his professional expertise in customer success, particularly in high-growth tech startups. He has a proven track record of building and developing customer-facing teams, demonstrating his commitment to understanding customer needs and delivering value.
Achievements in Customer Retention
Throughout his career, Rob Haber has achieved over 130% Net Revenue Retention in his previous roles, showcasing his ability to retain and grow customer accounts. He has successfully scaled customer success organizations, increasing the number of customer success managers from 35 to 450 while achieving a fivefold increase in revenue. His approach emphasizes understanding customer needs and developing effective programs and policies.
Career Progression
Rob Haber's career began at TheLadders.com, where he worked as a Consumer Sales Representative and later as Team Lead for Consumer Sales from 2008 to 2011. He transitioned to Contently Inc. as a Digital Strategist in 2012, before advancing to senior roles in customer success. His diverse experience across various companies has equipped him with a comprehensive understanding of customer dynamics in the tech industry.