Peter B.
About Peter B.
Peter B. is an experienced professional in account management, currently working at TRM Labs in Brooklyn, New York. He has a diverse background in customer success, media planning, and applied machine learning, with expertise in the SaaS and AIaaS sectors.
Work at TRM Labs
Peter B. has been working at TRM Labs since 2022 in the role of Account Management. His responsibilities include managing client relationships and ensuring customer satisfaction within the blockchain intelligence platform. The platform focuses on integrating cross-chain data with threat intelligence and advanced analytics to address issues related to crypto fraud and financial crime. His role is pivotal in fostering collaboration between the company and its clients.
Previous Experience in Customer Success
Prior to joining TRM Labs, Peter B. held several positions in customer success and account management. He worked as a Senior Customer Success Manager at Clarifai for six months in 2019. He also served as Director of Customer Success at Voyager Labs from 2019 to 2022, where he managed client relationships and ensured service delivery. His experience in these roles has contributed to his expertise in client engagement and satisfaction.
Background in Media and Advertising
Peter B. has a significant background in media and advertising, having worked at Neo@Ogilvy in various roles from 2007 to 2011. He started as a Media Management Planner and progressed to Media Supervisor, focusing on IBM's brand campaigns. His experience in media planning and buying has equipped him with skills relevant to the ad-tech and mar-tech industries.
Education and Expertise
Peter B. studied at Columbia University in the City of New York, where he earned a Bachelor of Arts degree in Economics. His academic background complements his professional expertise in applied machine-learning use cases, particularly in the SaaS and AIaaS sectors. This combination of education and experience positions him well within the technology and analytics fields.
Passion for Relationship Building
Peter B. is passionate about co-creating value and building strong relationships and teams. His approach emphasizes collaboration and effective communication, which are essential in his roles across various organizations. This focus on relationship management has been a consistent theme throughout his career, enhancing his effectiveness in account management and customer success.