Chuck Haigh, MBA, Itil Expert
About Chuck Haigh, MBA, Itil Expert
Chuck Haigh, MBA, is the Director of IT Service Management at Tronox, where he has significantly improved operational efficiency and customer satisfaction. With a background in IT service management and strategic planning, he has held various leadership roles in notable companies, including KPMG and Atlas Air.
Current Role at Tronox
Chuck Haigh serves as the Director of IT Service Management at Tronox, a position he has held since 2019. In this role, he focuses on enhancing IT service delivery and operational efficiency within the organization. His leadership contributes to the strategic direction of IT services, ensuring alignment with business objectives in the Greater New York City Area.
Previous Experience in IT Service Management
Before joining Tronox, Chuck Haigh held several key positions in IT service management. He worked as Associate Director at KPMG from 2017 to 2019, where he contributed to IT service strategies. Prior to that, he was the Manager of Global Service Desk at Atlas Air for one year in 2016. His earlier experience includes a significant tenure as Director of Enterprise Support Services at The Great Atlantic & Pacific Tea Company from 2003 to 2015.
Education and Expertise
Chuck Haigh earned his Master of Business Administration (MBA) and Bachelor of Science in Business with a focus on Information Technology Management from Western Governors University. His educational background supports his expertise in IT service management and strategic planning, equipping him with the skills necessary to drive improvements in service delivery.
Achievements in IT Service Management
Chuck Haigh has achieved notable improvements in customer satisfaction and operational efficiency throughout his career. At a publicly-held air cargo freight company, he improved the customer satisfaction rating from 3.8 to 4.7 out of 5 by implementing new service procedures. He also accelerated the hiring onboarding process from over 20 days to just two days, enhancing operational efficiency significantly.
Process Improvements and Innovations
Throughout his career, Chuck Haigh has focused on process improvements and innovations in IT service management. He lowered Mean Time to Repair (MTTR) by 40% through the implementation of best practices and standardization of procedures. Additionally, he created three-year strategic plans and automated processes, which led to enhanced service delivery and operational efficiencies.