Simon Francis
About Simon Francis
Simon Francis is the Regional IT Director at Tronox in Perth, Australia, where he has worked since 2021. He has extensive experience in IT management, having held various leadership roles at companies such as Chevron, ASG Group, and BT Global Services.
Work at Tronox
Simon Francis serves as the Regional IT Director at Tronox, a position he has held since 2021. He is based in Perth, Australia, and has been instrumental in leading the APAC Service Management process. His responsibilities include managing software license and contract governance, as well as acting as the Major Incident Management Lead. Additionally, he owns the ITIL processes for Incident, Problem, Change, Release, Service Asset, and Configuration. Simon is also a member of the Crisis Management team, contributing to the organization's strategic response efforts.
Previous Employment History
Before joining Tronox, Simon Francis held several significant roles in the IT sector. He worked at Chevron as the IT Service Management Lead for the APAC region from 2013 to 2015. Prior to that, he was the National Enterprise Services Manager at ASG Group from 2015 to 2018. His earlier experience includes positions as Service Delivery Manager at BT Global Services from 2003 to 2005, and as Major Incident Manager at J.P. Morgan from 2005 to 2008. Simon also worked at Kinetic IT in two roles: Infrastructure Manager for the Department for Child Protection from 2012 to 2013, and Service Director from 2018 to 2021.
Education and Expertise
Simon Francis studied at John Cleveland College from 1990 to 1994. His educational background laid the foundation for his extensive career in IT service management. He has developed expertise in ITIL processes and service delivery management over his career, which spans multiple organizations and roles. His experience includes managing IT services across various sectors, demonstrating a strong understanding of both technical and operational aspects of IT management.
Military Background
Simon Francis served in the Royal Marines as a Royal Marines Commando from 1995 to 2002. This military experience contributed to his leadership skills and ability to manage high-pressure situations. The discipline and teamwork learned during his service have likely influenced his approach to IT service management and crisis response in his subsequent civilian roles.