Russell Bennett
About Russell Bennett
Russell Bennett serves as the Director of Customer Success at Trucker Tools, a position he has held since 2019. He has extensive experience in the logistics industry, having worked in various roles including Account Manager at Con-way, Inc and Capacity Manager at CAI Logistics.
Work at Trucker Tools
Russell Bennett has served as the Director of Customer Success at Trucker Tools since 2019. In this role, he focuses on enhancing customer satisfaction and ensuring that clients effectively utilize the company's services. His responsibilities include overseeing customer support operations and implementing strategies to improve user experience. Bennett's tenure at Trucker Tools has contributed to the company's commitment to providing innovative solutions in the logistics sector.
Previous Experience in Logistics
Before joining Trucker Tools, Russell Bennett accumulated extensive experience in the logistics industry. He worked at Con-way, Inc as an Account Manager and Freight Broker from 2010 to 2016, where he managed client accounts and facilitated freight transactions. Prior to that, he held the position of Project Coordinator and Dispatcher at Blue Planet Logistics from 2005 to 2009. His career also includes a role as a Capacity Manager at CAI Logistics from 2016 to 2019, where he focused on capacity planning and management.
Education and Expertise
Russell Bennett studied General Studies at Clackamas Community College from 2001 to 2002 and at Portland Community College from 2002 to 2003. His educational background has equipped him with foundational knowledge applicable in various professional settings. Bennett possesses expertise in multiple freight and fleet management software systems, which enhances his effectiveness in the logistics field. He is also proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, and Access, as well as Quicken.
Skills and Competencies
Russell Bennett demonstrates strong research skills and the ability to assess situations effectively. His communication skills, both verbal and written, are notable, allowing him to interact successfully with clients and team members. Bennett is recognized for his strong work ethic and a desire to learn and face challenges. These competencies contribute to his effectiveness in customer success and logistics management roles.
Background in Contracting
Before his career in logistics, Russell Bennett worked as a Residential and Commercial Contractor at Metro Maintenance from 1999 to 2005. This role involved managing construction projects and coordinating various aspects of contracting work. This early experience provided him with skills in project management and client relations, which have been beneficial in his later roles in the logistics industry.