Martina Cristini
About Martina Cristini
Martina Cristini is a Customer Success Manager at Trueblue in Verona, Italy, where she has worked since 2020. She has a background in customer support and business development, having previously held roles at WGSN and Trueblue, and she focuses on enhancing client engagement and addressing customer needs.
Work at Trueblue S.p.a.
Martina Cristini has been employed at Trueblue since 2020, serving as a Customer Success Manager. In this role, she coordinates the Customer Success Management team to enhance client engagement and improve communication processes. Her responsibilities include creating and maintaining strong customer relationships through surveys and periodical meetings. Additionally, she plays a key role in internal collaboration across departments to increase awareness of customer needs. Prior to her current position, she worked as a Customer Support Specialist at Trueblue from 2018 to 2020.
Previous Experience at WGSN
Before joining Trueblue, Martina Cristini worked at WGSN from 2017 to 2018 as a New Business Developer for one year. She also held the position of Client Services and New Business Assistant at WGSN for 11 months in 2017. Her experience at WGSN involved engaging with clients and developing new business opportunities, contributing to her expertise in customer relations.
Education and Expertise
Martina Cristini studied at Università degli Studi di Verona, where she earned a Laurea triennale in Lingue e culture per il turismo e il commercio internazionale from 2012 to 2016. She also attended Julius-Maximilians-Universität Würzburg for one year from 2014 to 2015, focusing on Lingue e letterature straniere. Her educational background supports her proficiency in international business and customer relations.
Customer Relationship Management Skills
In her current role, Martina Cristini focuses on creating and maintaining strong customer relationships. She develops recovery plans to address customer complaints and improve the overall customer experience. Her approach includes conducting surveys and holding periodical meetings, which are essential for understanding and responding to customer needs effectively.