Ali A
About Ali A
Ali A is a Senior Manager of Customer Success for Enterprise Solutions at Truecaller, where he has worked since 2017. With a background in technical support and consulting, he has held various roles at notable companies including Dell, Google, and Facebook.
Work at Truecaller
Currently, Ali A holds the position of Senior Manager Customer Success - Enterprise Solutions at Truecaller, where he has been employed since 2017. In this role, he leads a team of twelve or more individuals within the Customer Success department. His responsibilities include ensuring customer satisfaction and driving the success of enterprise solutions. Ali has a proven track record of consistently hitting targets and improving best practices in customer success.
Previous Experience
Ali A has a diverse professional background with experience in various roles. He worked at Dell as a Senior Tech Support Associate from 2009 to 2010. He also served as an SAP HR Consultant at ExterNetworks from 2007 to 2008. His technical support expertise was further developed during his tenure at Studioline Consulting Inc as a Senior Technical Support Analyst from 2008 to 2009. Additionally, he worked at Facebook as an Escalations Specialist from 2014 to 2016 and at Google as an Analyst from 2010 to 2012.
Education and Expertise
Ali A earned his Bachelor's Degree in Computer Science from Deccan College Of Engineering And Technology, where he studied from 2002 to 2006. His educational journey began at the International Indian School in Riyadh, where he completed his high school education from 1990 to 1998. He also attended Neo Quantum Junior College, achieving an Intermediate degree in MPC from 2000 to 2002, and Sujatha High School, where he completed another high school program from 1998 to 2000.
Achievements and Recognition
Throughout his career, Ali A has been recognized with various awards and commendations for his performance in the field of customer success. His ability to consistently meet targets and improve best practices has contributed to his reputation as a skilled manager. Ali possesses excellent management skills and demonstrates the ability to work with minimal supervision while effectively leading his team.