Divya Pillai
About Divya Pillai
Divya Pillai is a Product Support professional at Truecaller, where she has worked since 2018 in Bengaluru, India. With a background in customer support and client services, she has developed strong analytical and project management skills throughout her career.
Work at Truecaller
Divya Pillai has been working at Truecaller as a Product Support specialist since 2018. Her role involves assisting users with product-related inquiries and ensuring a smooth user experience. Based in the Bengaluru Area, India, she has contributed to the company's customer support efforts for six years.
Previous Experience in Customer Support
Prior to her current role, Divya worked at Chillr as a User Advocate for nine months in 2017. She also served as a Customer Support representative at Chillr for seven years, starting in 2017, in the Mumbai Area. Her experience in customer support has equipped her with skills in addressing user concerns and enhancing customer satisfaction.
Background in Client Services and Business Development
Divya has a diverse background in client services and business development. She worked as a Client Services Analyst at Altisource for one year from 2013 to 2014. Additionally, she was involved in business development at Hexaware Technologies for one year from 2015 to 2016. These roles have contributed to her understanding of client needs and business operations.
Education and Expertise
Divya Pillai studied at SNDT University, where she earned a Bachelor of Commerce (B.Com) degree from 2013 to 2016. Her educational background in Business/Commerce has provided her with a solid foundation in business principles. She possesses strong project management skills and is proficient in analyzing large datasets to derive actionable insights.
Skills and Professional Attributes
Divya demonstrates a high level of initiative and self-motivation in her work. She is detail-oriented and organized, capable of managing multiple tasks while meeting deadlines. Her skills include performing ROI analysis for continuous improvement and staying updated with trends in the IT industry.