Mayur Suryawanshi
About Mayur Suryawanshi
Mayur Suryawanshi is a Senior Product Support professional at Truecaller in Bengaluru, India, with a diverse background in customer support and product management. He holds an MBA in International Business and has worked for notable companies such as Accenture, Swiggy, and Tech Mahindra.
Work at Truecaller
Mayur Suryawanshi has been employed at Truecaller since 2023, serving as a Senior Product Support professional. His role is based in Bengaluru, Karnataka, India, and follows a hybrid work model. Prior to this position, he worked in various capacities within Truecaller, including a two-year tenure in Customer Support focused on Data Quality from 2021 to 2023.
Previous Experience
Before joining Truecaller, Mayur Suryawanshi held several positions in the tech and service industries. He worked at Accenture as an Associate Software Engineer for seven months in 2018-2019. He then transitioned to Swiggy, where he served as a Senior Fulfilment Expert for two years from 2019 to 2021. His earlier experience includes roles at Tech Mahindra as a Customer Service Officer and Mphasis as a Senior Customer Service Representative.
Education and Expertise
Mayur Suryawanshi completed his Master of Business Administration (MBA) in International Business from GEMS B SCHOOL between 2017 and 2019. He also earned a Bachelor of Business Administration (BBA) in Business Administration and Management from the same institution in 2016-2017. His educational background is complemented by a High School Diploma in Mechanical Engineering from Arun Muchhala Polytechnic, which he obtained from 2010 to 2013.
Skills and Tools
Mayur Suryawanshi possesses a range of skills relevant to his roles in product support and customer service. He is proficient in data analysis and project management tools such as Big Query, Google Play Store, and JIRA. Additionally, he has experience in enhancing social media communications and has implemented Six Sigma methodologies to improve processes and quality in his previous positions.
Leadership in Product Development
In his role at Swiggy, Mayur Suryawanshi led product development and support teams for the Genie service. His leadership contributed to the optimization of service delivery and customer satisfaction during his tenure at the company.