Mitchell Thomas
About Mitchell Thomas
Mitchell Thomas serves as the Head of QA at Truecaller, where he has worked since 2020, contributing significantly to product decisions and the strategic direction of the company. With extensive experience in quality assurance and team management, he has held various positions in the tech industry, including roles at CloudMagic and Hewlett-Packard.
Work at Truecaller
Mitchell Thomas has been with Truecaller since 2020, initially serving as the Quality Assurance Engineering Manager. In 2021, he advanced to the position of Head of QA, where he has been responsible for overseeing quality assurance processes for three years. His role involves collaborating with various teams to ensure efficient release cycles and maintaining high standards of product quality. He has played a significant role in shaping product decisions and contributing to the strategic direction of Truecaller’s offerings.
Previous Experience in Quality Assurance
Before joining Truecaller, Mitchell Thomas worked at CloudMagic from 2015 to 2020. He held the position of Quality Assurance Team Lead for three years, followed by two years as Senior Quality Assurance Team Lead. His experience also includes a role at Hewlett-Packard as a Remote Escalation Specialist from 2009 to 2011 and as a Senior Quality Analyst at Webyog, Inc. from 2011 to 2015. This extensive background in quality assurance has equipped him with the skills necessary to manage support teams effectively.
Education and Expertise
Mitchell Thomas earned a Bachelor of Engineering (B.E.) in Computer Science from BNM Institute Of Technology, where he studied from 2005 to 2009. His educational background supports his expertise in quality assurance and team management. He has demonstrated proficiency in building and managing support teams to deliver exceptional service across various platforms, including iOS, Android, and Web applications.
Team Collaboration and Mentorship
In his current role at Truecaller, Mitchell Thomas emphasizes cross-functional teamwork. He collaborates with teams across different verticals to facilitate aggressive release cycles. Additionally, he is involved in hiring and mentoring new talent, focusing on the growth and development of QA engineers within the organization. His commitment to fostering a strong team environment contributes to the overall success of the quality assurance department.