Raj Mukherjee
About Raj Mukherjee
Raj Mukherjee serves as the Head of Global CRM at Truecaller, bringing extensive experience in customer experience strategy and process innovation. His career includes significant roles at HSBC Private Bank, PhonePe, Yahoo!, LinkedIn, and Hyatt Regency, where he developed expertise in collaboration and leadership within various operational domains.
Current Role at Truecaller
Raj Mukherjee serves as the Head of Global CRM at Truecaller. He has held this position since 2022, working from Bengaluru, Karnataka, India. In this role, he focuses on enhancing customer relationship management strategies and improving customer experiences across the platform.
Previous Experience at HSBC Private Bank
Raj Mukherjee worked at HSBC Private Bank as an Associate in Customer Experience from 2003 to 2005. His tenure lasted for two years in Bangalore, where he contributed to improving customer interactions and overall service quality.
Career at Yahoo!
Raj Mukherjee spent a decade at Yahoo! from 2005 to 2015, where he held the position of Senior Manager in Editorial for Search, Marketplaces, and Platform. His role involved overseeing editorial strategies and enhancing user engagement through content.
Education and Expertise
Raj Mukherjee has a diverse educational background. He studied Physics, Chemistry, and Mathematics at South Point High School. He also completed a Business Analytics Program at The Wharton School in 2020. Additionally, he studied Project Management at PMP in 2009 and Hospitality Management at IHM, under the Ministry of Tourism, Government of India.
Specialization in Customer Experience Strategy
Raj Mukherjee specializes in process innovation and design within customer experience strategy. He emphasizes the importance of using customer insights to address challenges and advocates for collaboration across departments to foster innovative solutions.