Ritesh Sen
About Ritesh Sen
Ritesh Sen is a Customer Support Specialist currently employed at Truecaller in Bengaluru, Karnataka, India. He has a background in Business Administration and Management and has worked in various roles within customer support and operations across multiple industries.
Current Role at Truecaller
Ritesh Sen currently serves as a Customer Support Specialist - Email at Truecaller. He has been in this role since 2022, contributing to customer support operations in Bengaluru, Karnataka, India. His responsibilities include managing customer inquiries and providing effective solutions to enhance user experience.
Previous Experience in Customer Support
Prior to his role at Truecaller, Ritesh worked as a Customer Support Specialist at Infini Studios from 2020 to 2021. He gained valuable experience in customer service during this one-year tenure in Bengaluru. Additionally, he served as a Customer Support Associate at Donatekart for seven months in 2021, where he further developed his customer service skills in Hyderabad, Telangana, India.
Internship Experience at MyCaptain
In 2019, Ritesh completed a three-month internship as an Operations Intern focusing on Marketing and Sales at MyCaptain in Bangalore Urban, Karnataka, India. This experience provided him with insights into operational processes and marketing strategies within the ed-tech industry.
Educational Background
Ritesh Sen studied at REVA University, where he pursued a Bachelor of Business Administration (BBA) degree from 2017 to 2020. His studies focused on Business Administration and Management, providing him with a solid foundation in business principles and practices.
Skills and Expertise
Ritesh possesses strong skills in effective communication, which are essential for his roles in customer support. He has demonstrated expertise in Customer Relationship Management (CRM) and Operations Management, contributing to his effectiveness in various customer service positions across different industries, including philanthropy, media, and ed-tech.