Rohit Shrivastava
About Rohit Shrivastava
Rohit Shrivastava is a Team Lead in Customer Success at Truecaller, with a background in account management and customer success across various companies in India. He has over eight years of experience in the field, having previously held positions at MoEngage Inc., HackerEarth, and CareerBuilder.com.
Current Role at Truecaller
Rohit Shrivastava serves as the Team Lead for Customer Success at Truecaller, a position he has held since 2022. In this role, he is responsible for overseeing customer success initiatives and ensuring client satisfaction. His experience in customer success management contributes to the strategic direction of the team, enhancing the overall customer experience.
Previous Experience at MoEngage Inc.
Before joining Truecaller, Rohit worked at MoEngage Inc. for three years, from 2019 to 2022. He held the position of Senior Customer Success Manager for the India and Middle East Asia regions. His role involved managing customer relationships and driving product adoption, which contributed to the company's growth in these markets.
Career at HackerEarth
Rohit was employed at HackerEarth as an Account Manager from 2015 to 2016. During his tenure, he focused on managing client accounts and fostering strong relationships with customers. His efforts helped enhance customer engagement and retention during his time at the company.
Educational Background
Rohit completed his Post Graduate Diploma in Management (PGDM) with a focus on Marketing at Indira Institute of Management from 2012 to 2014. Prior to that, he earned a Bachelor of Engineering (B.E.) in Electronics and Communication Engineering from Gyan Ganga College of Technology, where he studied from 2007 to 2011. His educational background provides a strong foundation for his career in customer success and account management.
Early Career Experience
Rohit began his career at CareerBuilder.com as an Account Executive in 2014. He then transitioned to Monster, where he worked as an Account Manager in Corporate Business from 2014 to 2015. Following this, he joined ExpertRating Solutions as Deputy Manager in Corporate Sales from 2016 to 2017. These early roles equipped him with essential skills in account management and customer relations.