Satyajeet Gopal
About Satyajeet Gopal
Satyajeet Gopal is a Senior Business Lead at Truecaller, specializing in Partner and Customer Success for Enterprise GTM. He has extensive experience in customer success management and enterprise accounts across various companies and regions.
Current Role at Truecaller
Satyajeet Gopal serves as the Senior Business Lead for Partner & Customer Success in the Enterprise GTM division at Truecaller. He has been in this role since 2024, focusing on enhancing customer engagement and success strategies. His responsibilities include engaging with key stakeholders, including CX, Risk & Fraud, and CISO representatives from large accounts. Satyajeet utilizes predictive models and data analysis to forecast Annual Recurring Revenue (ARR) risk and ensure Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) are maintained above industry benchmarks.
Previous Experience at Gainsight
Before joining Truecaller, Satyajeet worked at Gainsight as a Senior Customer Success Manager from 2020 to 2022. In this position, he was responsible for managing customer relationships and ensuring successful outcomes for clients. His experience at Gainsight contributed to his expertise in customer success strategies and operational management.
Professional Background at Info Edge India Ltd
Satyajeet Gopal has a significant background with Info Edge India Ltd, where he held multiple roles. He served as Manager of Enterprise Accounts from 2016 to 2020, and briefly as Manager of Key Accounts in 2020. His tenure at Info Edge provided him with foundational experience in managing enterprise-level accounts and developing customer-focused strategies.
Educational Background
Satyajeet Gopal holds a Master of Business Administration (MBA) in Marketing and Finance from GITAM Deemed University, where he studied from 2014 to 2016. He also earned a Bachelor's degree in Accounting and Finance from Jiwaji University, completing his studies from 2011 to 2014. His educational background has equipped him with essential skills in business management and financial analysis.
Leisure Interests and Market Exposure
In his leisure time, Satyajeet enjoys reading about global economics and macroeconomic trends, reflecting his interest in the broader economic landscape. He has extensive market exposure across various regions, including APAC, North America, Latin America, and EMEA. Additionally, he is an avid bike rider and enjoys exploring all 28 states and 8 union territories of India.