Saumya Srivastava
About Saumya Srivastava
Saumya Srivastava serves as a Subject Matter Expert in Product Support at Truecaller, where she has worked since 2018 in Bengaluru, Karnataka, India. She holds a Master of Arts in Economics and a Bachelor of Commerce from the University of Lucknow.
Work at Truecaller
Saumya Srivastava has been employed at Truecaller since 2018, serving as a Subject Matter Expert (SME) in Product Support. In this role, she is responsible for providing specialized knowledge and support related to Truecaller’s products. Her tenure at the company spans six years, during which she has contributed to enhancing user experience and resolving product-related inquiries. Truecaller, known for its caller identification and spam blocking services, benefits from her expertise in addressing customer needs and improving product functionality.
Education and Expertise
Saumya Srivastava holds a Master of Arts (M.A.) in Economics from the University of Lucknow, where she studied from 2015 to 2017. Prior to this, she completed her Bachelor of Commerce (B.Com) at the same institution from 2012 to 2015, focusing on Business and Commerce. Her educational background provides her with a strong foundation in economic principles and business practices, which she applies in her current role at Truecaller.
Background
Saumya Srivastava is based in Bengaluru, Karnataka, India. She began her professional journey with an internship at Frrankly, where she worked from 2017 to 2018. This experience allowed her to gain practical insights into the industry before transitioning to her current position at Truecaller. Her academic and professional experiences have shaped her capabilities in product support and customer service.
Professional Experience
Before joining Truecaller, Saumya Srivastava completed a one-year internship at Frrankly from 2017 to 2018. This role provided her with valuable experience in the field, allowing her to develop skills relevant to product support and customer engagement. The internship served as a stepping stone to her current position, where she applies her knowledge and skills to support Truecaller’s user base.