Jake Tyson
About Jake Tyson
Jake Tyson is a Strategic Customer Success Manager currently working at Truework in the San Francisco Bay Area. He has extensive experience in customer success and account management, with a background in the computer software industry and a Bachelor of Arts in Economics.
Work at Truework
Jake Tyson currently serves as the Strategic Customer Success Manager at Truework, a position he has held since 2024. In this role, he focuses on enhancing customer experiences and ensuring client satisfaction. His tenure at Truework follows a previous position within the same company as a Customer Success Manager, where he worked for six months from 2023 to 2024. His experience at Truework is complemented by a strong background in customer success roles across various organizations.
Education and Expertise
Jake Tyson earned a Bachelor of Arts in Economics from the University of Colorado Boulder, completing his studies from 2009 to 2013. His academic background in economics informs his strategic decision-making and business development efforts. He possesses expertise in driving account growth and client retention, skills that are essential in his current role and throughout his career in the computer software industry.
Background in Customer Success
Jake Tyson has a comprehensive background in customer success, having worked in various roles that emphasize client relationship management. He began his career at UserVoice, where he held multiple positions, including Customer Outcomes Manager, Renewals Manager, and Sales Development. He later transitioned to GoCardless, where he served as Customer Success Manager II - Corporate and then as Enterprise Customer Success Manager. His diverse experiences contribute to his ability to foster strong client relationships.
Sales Experience
Jake Tyson has a solid foundation in sales, having worked in several sales-related positions. He was an Account Executive for the Oakland Raiders and Yelp, where he focused on ticket sales and account management, respectively. Additionally, he served as an Inside Sales Representative for the Oakland Raiders and participated in the Street Team for the San Jose Earthquakes Soccer. These roles have equipped him with skills in client engagement and sales strategies.
Career Progression
Jake Tyson's career reflects a steady progression through various roles in customer success and sales. He has transitioned from entry-level positions to managerial roles, demonstrating his ability to adapt and grow within the industry. His journey includes significant contributions at UserVoice, GoCardless, and Truework, showcasing his commitment to enhancing customer experiences and driving business success.