Kelley Pembroke
About Kelley Pembroke
Kelley Pembroke is a Customer Support Specialist at Truework, where she has worked since 2019. She has a diverse background in customer service and administration, with previous roles at Fancy Hands, Liveops, and Service Corporation International.
Work at Truework
Kelley Pembroke has been employed at Truework as a Customer Support Specialist since 2019. In this role, she provides assistance and support to customers, ensuring their needs are met effectively. Kelley transitioned from an Operations Specialist III/Operations Specialist Training Lead to her current position, reflecting her adaptability and commitment to customer service.
Previous Work Experience
Prior to her role at Truework, Kelley held various positions that contributed to her extensive experience in customer support and management. She worked at Fancy Hands as a Lead Personal Assistant and Shift Manager from 2012 to 2017. Additionally, she served as a Customer Service Specialist at Liveops, Inc. from 2008 to 2012. Her earlier roles include Regional Administrator and Executive Assistant at Service Corporation International and Project Manager at On Demand Ops.
Education and Expertise
Kelley Pembroke studied at Miami Dade College from 1993 to 1996, where she earned degrees in Psychology and Marketing. This educational background has equipped her with valuable skills in understanding customer needs and effective communication, which are essential in her current role in customer support.
Background in Management and Operations
Kelley has a diverse background in management and operations. She worked as a Collections Manager at World Vacations Travel and as a Sales Manager at Jillians Billiards and Cafe. Her experience as a Production Assistant at Beber Silverstein Group further highlights her versatility in various roles within different industries.
Personal Philosophy and Passion
Kelley Pembroke is passionate about helping others achieve their goals. Her personal philosophy is inspired by Bruce Lee, which reflects her commitment to personal growth and supporting others in their journeys. This passion is evident in her approach to customer support at Truework.