Tonya S.
About Tonya S.
Tonya S. serves as the Senior Manager and Head of Customer Support at Truework, where she contributes to the development of a modern credit bureau. With extensive experience in customer support and operations across various companies, she advocates for equitable access to financial products and emphasizes the importance of mental healthcare and family-building benefits.
Work at Truework
Tonya S. serves as the Senior Manager and Head of Customer Support at Truework. In this role, she contributes to the development of a modern credit bureau, focusing on enhancing customer experiences and support operations. Her leadership is directed towards ensuring transparency and control in the sharing of sensitive employee data, which is crucial for maintaining trust with clients.
Previous Experience at Better.com
Prior to her current position, Tonya S. worked at Better.com as the Customer Support Operations Manager from 2020 to 2022. During her tenure in Oakland, California, she managed customer support operations, implementing strategies to improve service delivery and customer satisfaction.
Career at Achieve
Tonya S. held the position of Senior Manager in Consumer Lending Operations and Underwriting at Achieve from 2007 to 2016. During her nine years in San Mateo, California, she focused on optimizing lending processes and enhancing operational efficiency within the organization.
Role at LendStreet Financial
From 2016 to 2020, Tonya S. served as the Senior Director of Customer Support Operations and Head of Underwriting at LendStreet Financial. In the San Francisco Bay Area, she was responsible for overseeing customer support and underwriting processes, contributing to the company's operational success.
Advocacy and Focus Areas
Tonya S. is an advocate for family-building benefits and mental healthcare. She is passionate about creating equitable access to financial products and services, and she approaches problem-solving with a proactive mindset, aiming to address significant challenges in the industry.