Vivian Zapien
About Vivian Zapien
Vivian Zapien is an Enterprise Customer Success Manager who specializes in integrating APIs to improve income and employment verification processes. She contributes to the development of a modern credit bureau that aims to transform the future of finance.
Work at Truework
Vivian Zapien has been serving as an Enterprise Customer Success Manager at Truework since 2022. In this role, she focuses on enhancing consumer data transparency and control in financial transactions. Her responsibilities include ensuring customer satisfaction and facilitating the integration of services that streamline income and employment verification processes.
Previous Experience at Reali
Before joining Truework, Vivian Zapien worked at Reali as an Enterprise Customer Success Manager from 2020 to 2022. During her tenure, she contributed to customer success initiatives and helped improve client relationships. Prior to this role, she served as a Customer Success Manager at Reali for seven months in 2019, where she began developing her skills in customer engagement and support.
Background at Bank of America
Vivian Zapien worked at Bank of America as a Relationship Manager from 2017 to 2019. In this position, she managed client relationships and provided financial solutions tailored to customer needs. This role helped her build a strong foundation in customer service and financial management.
Education and Expertise
Vivian Zapien specializes in integrating APIs to streamline income and employment verification processes. Her expertise lies in enhancing consumer data transparency and control in financial transactions, which is critical in her current role at Truework. This technical knowledge supports her efforts in transforming the future of finance through innovative solutions.