Ashley O’connor
About Ashley O’connor
Ashley O’Connor is a Service Manager at TrueNorth Companies, L.C. in Cedar Rapids, Iowa, where she has worked since 2022. She has a background in operations and customer service, with previous roles at Crystal Group and Nordstrom.com.
Work at TrueNorth
Ashley O’Connor has been serving as the Service Manager at TrueNorth Companies, L.C. since 2022. In this role, she oversees service operations and ensures the delivery of quality support to clients. Her position is based in Cedar Rapids, Iowa, where she has contributed to the company's service management for two years.
Previous Experience at Crystal Group
Prior to her current role, Ashley worked at Crystal Group as a Stockroom/Operations Associate from 2018 to 2022. During her four years at Crystal Group, she was involved in managing stockroom operations, contributing to the efficiency of inventory management and logistics.
Career at Nordstrom.com
Ashley O’Connor has an extensive background with Nordstrom.com, where she held multiple positions over a span of six years. She began her career there as a Customer Service Specialist, later advancing to Lead Customer Service Specialist and New Hire Mentor from 2010 to 2013. She then transitioned to a Fraud Analyst role from 2013 to 2016 and subsequently worked as a Fraud Chargebacks specialist from 2016 to 2018. Her experience at Nordstrom.com encompassed customer service and fraud prevention.
Education and Expertise
Ashley studied at Kirkwood Community College, where she pursued a degree in Liberal Arts. She earned her Associate of Arts (A.A.) degree from 2009 to 2011. This educational background has provided her with foundational skills applicable to her roles in customer service and operations.