Selita Jansen
About Selita Jansen
Selita Jansen serves as the Director of Operations for Employee Benefits at TrueNorth Companies, a position she has held since 2019. With a background in financial planning and extensive experience in operational management, she has significantly improved customer experience and operational efficiencies in her previous roles.
Work at TrueNorth
Selita Jansen has served as the Director of Operations-Employee Benefits at TrueNorth Companies since 2019. In this role, she oversees the operations related to employee benefits, ensuring efficient processes and high-quality service delivery. TrueNorth Companies is based in Cedar Rapids, Iowa, where Jansen has been instrumental in enhancing the operational framework within the organization.
Previous Experience in Operations
Before joining TrueNorth, Selita Jansen held the position of Vice President of Operations at Health Solutions, LLC from 2018 to 2019. Her career in operational management began at Transamerica, where she worked for 13 years in various roles, including Director of Business Planning and Strategy, Program Manager for Customer Experience, and other operational management positions. This extensive experience has contributed to her expertise in managing complex operational processes.
Education and Expertise
Selita Jansen studied Business Administration and Management at the University of Iowa, earning a Bachelor of Applied Science (B.A.Sc.) from 2015 to 2019. She also completed an Associate's degree in Marketing Management at Kirkwood Community College from 1992 to 1994. Additionally, she achieved the Chartered Retirement Planning Counselor designation from the College for Financial Planning in 2011, enhancing her qualifications in retirement planning.
Achievements in Operational Efficiency
Throughout her career, Selita Jansen has implemented significant operational improvements. She designed a product solution and operational process that reduced the customer experience timeframe for retirement plan rollovers from over 30 days to just 3 days. Furthermore, she led a team that established a phone-based retirement planning business unit, achieving substantial sales growth from $40,000 to $1 billion within seven years. Jansen also implemented a technology solution for an annuity business unit, resulting in annual cost savings of $500,000.