David Vasques
About David Vasques
David Vasques serves as the Customer Experience LatAm at Truora Inc. since 2021, bringing extensive experience in customer success and management from various roles in Brazil.
Work at Truora
David Vasques has been working at Truora Inc. as Customer Experience LatAm since 2021. In this role, he focuses on enhancing customer satisfaction and engagement across Latin America. His position involves addressing customer needs and ensuring that the services provided align with client expectations. His experience in customer success roles has equipped him with the skills necessary to effectively manage customer relationships and improve service delivery.
Previous Experience
Before joining Truora, David held several positions that contributed to his expertise in customer experience. He worked at Cultura Inglesa as an Administrative Intern for seven months, where he developed skills in selling products and services. He also served as a Customer Success Manager at ao3 for nine months and at Sage for eleven months. Additionally, he worked as a Customer Success Analyst at ONE12 and as a Receptionist at Meliá Hotels International, gaining valuable experience in customer service and conflict mediation.
Education and Expertise
David Vasques studied Business Administration at Universidade Paulista, achieving a Bachelor of Business Administration (BBA) from 2014 to 2017. His educational background provides a solid foundation for his roles in customer experience and success. He possesses advanced proficiency in English and Spanish, alongside his native Portuguese, which enhances his ability to communicate effectively in diverse environments.
Background
David's professional journey began with his service in the Exército Brasileiro, where he received an Honorable Mention for his performance during mandatory military service. Following his military service, he transitioned to the hospitality industry, working as a Receptionist at Meliá Hotels International. His diverse experiences across various sectors have contributed to his strong background in customer relations and conflict resolution.
Skills and Contributions
Throughout his career, David has developed a range of skills that are essential in customer experience roles. He has honed his conflict mediation and intervention skills during his time in the hotel industry. Additionally, he has experience in managing internal processes and contributing to strategic decision-making in a startup environment. His ability to navigate complex customer interactions and provide effective solutions is a key aspect of his professional profile.