Martin Echeverria
About Martin Echeverria
Martin Echeverria is a Customer Success Product professional with a background in business management and marketing. He has experience in sales and onboarding, and currently works at Truora Inc., where he focuses on enhancing customer experience through technology and customer feedback.
Work at Truora
Martin Echeverria currently holds the position of Customer Success Product at Truora Inc., where he has been employed since 2021. In this role, he focuses on enhancing customer experience through technology and customer feedback. He previously worked at Truora as a Business Development representative for FrauData in 2021, where he contributed to the growth of the company's customer base. His experience in customer success and product management positions him as a key player in the organization.
Education and Expertise
Martin Echeverria has a diverse educational background. He studied at IDE Business School, where he completed the Programa PRE-MBA in 2015, focusing on business administration and management. He also participated in a Management Communication course at Harvard Business School Online in 2015. Additionally, he studied Marketing at IDE Business School, completing the Seminario Marketing Personal in 2016. His academic foundation is further strengthened by a degree in International Business from Escuela Superior Politécnica del Litoral, which he pursued from 2014 to 2019.
Background
Martin Echeverria has a professional background that includes significant experience in sales and customer onboarding. He worked at MiPOSDev as an Onboarding Manager from 2020 to 2021, where he was responsible for facilitating the onboarding process for new clients. Prior to that, he served as a Sales Promoter at MiPOSDev for six months in 2019. His roles have involved developing and leading teams aimed at improving customer experience in both Mexico and Colombia.
Achievements
Throughout his career, Martin Echeverria has demonstrated a strong focus on technology and customer listening, which has been essential to his roles in customer success. His contributions have been pivotal in enhancing customer experiences and developing effective onboarding processes. His leadership in customer experience teams has positively impacted the organizations he has worked with, particularly in the technology sector.