Silvia Manrique
About Silvia Manrique
Silvia Manrique is a Customer Success Leader at Truora Inc., where she has worked since 2023. She has a background in business administration and organizational communication, along with experience in customer onboarding and retention strategies.
Work at Truora
Silvia Manrique currently serves as a Customer Success Leader at Truora Inc., a position she has held since 2023. Prior to this role, she worked as a Growth Hacker Jr. at the same company from 2022 to 2023. In her current role, she focuses on enhancing customer experiences and ensuring successful onboarding and retention strategies. Her experience at Truora has allowed her to develop skills in account management and client communication.
Previous Experience at MASTEX Education
In 2021, Silvia Manrique worked at MASTEX Education as Dirección for a period of three months. This role took place in Bogotá, Distrito Capital, Colombia. Her time at MASTEX contributed to her understanding of educational management and operational strategies within the sector.
Volunteer Work at Asociacion Santa Cruz
Silvia volunteered at Asociacion Santa Cruz from 2019 to 2022 for three years. This experience provided her with insights into community engagement and the importance of social responsibility. Her volunteer work reflects her commitment to contributing positively to society.
Education and Expertise
Silvia Manrique studied at Pontificia Universidad Javeriana, where she earned degrees in Administración y gestión de empresas and Comunicación Social Organizacional from 2018 to 2023. Additionally, she participated in the Makers Fellowship program, achieving the status of Maker Business Fellow in 2023. Her educational background equips her with a strong foundation in business management and organizational communication.
Language Proficiency and Skills
Silvia possesses proficiency in three languages, which enhances her ability to communicate effectively in diverse environments. She specializes in digital channel strategies aimed at improving user interaction. Her expertise includes simplifying and transferring information to meet specific objectives in dynamic settings, as well as developing customer onboarding and retention strategies.