Melani Keller
About Melani Keller
Melani Keller is a Sales Operations Coordinator at Trusscore, where she provides tactical guidance to a global sales team and manages onboarding for new hires. She has a background in French and Business from the University of Waterloo and has held various roles in sales operations and technical writing.
Work at Trusscore
Melani Keller has been employed at Trusscore as a Sales Operations Coordinator since 2020. In this role, she provides tactical guidance for systems and processes to a global sales team comprising over 90 members. Her responsibilities include managing onboarding sessions for new sales hires, focusing on internal processes and systems, particularly the Client Relationship Management tool. Keller also maintains a Sales Wiki knowledge base, ensuring that the sales team has access to up-to-date information on processes and systems.
Education and Expertise
Melani Keller studied at the University of Waterloo - St. Jerome's University, where she earned an Honours Bachelor of Arts in French and Business from 2004 to 2008. She also completed her high school education at Waterloo Collegiate Institute, achieving her diploma from 1999 to 2004. Her educational background provides a foundation for her expertise in sales operations and coordination.
Professional Background
Before joining Trusscore, Melani Keller held various positions that contributed to her professional development. She worked as a Digital Technical Writer at the Region of Waterloo in the Human Resources and Citizen Service department from 2016 to 2018. Prior to that, she served as a Sales Operations Specialist at D2L from 2012 to 2016 and as a Sponsor Care Specialist at Sun Life Financial from 2009 to 2012. These roles equipped her with skills in sales operations, technical writing, and client care.
Collaboration and Strategic Change Management
In her current role, Melani Keller collaborates with internal partners across various departments, including finance, legal, and IT. She advocates for sales needs and plays a key role in enabling strategic change management within the organization. This collaboration is essential for aligning sales operations with broader company objectives.